vio Casino & Sportsbook Data Care

This page describes what we collect when you use vio and how we keep that data protected. We take your privacy seriously. Your personal information—your name, email, phone number, payment details—is encrypted, stored securely, and never sold to third parties. We collect only what we need to run our platform safely and comply with financial regulations.

When you create an account on vio to access our live-dealer casino tables, sportsbook betting on Liga 1 and other tournaments, or our slot games, we ask for basic identity information. We use it to verify your account, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and handle your withdrawals. We never use your data for marketing purposes without your consent.

Our privacy practices comply with the laws of the jurisdictions where we operate. If you have questions about how we handle your data, this page explains everything. If you need more detail or want to request your data, contact our support team.

What We Collect When You Join vio

We collect information in two ways: directly from you when you sign up, and automatically when you use our platform.

Information you provide: When you create a vio account, we ask for your legal name, date of birth, email address, phone number, and residential address. We use this to verify your identity and prevent fraud. Before your first withdrawal, we ask for a government-issued ID and a selfie holding that ID. This is standard know-your-customer (KYC) practice.

Payment information: When you deposit on vio, we collect transaction details: the payment method you used (DANA, e-wallet, or others), the amount, and the timestamp. We don't store your bank account number or full card details; your payment provider handles that. We store only a reference to your transaction.

Information we collect automatically: When you use vio, our servers log your activity. We collect your IP address, browser type, device type, and pages visited. We track your login times and game history (which games you played, your bets, your winnings). We use cookies and similar tracking tools to recognize your session and remember your preferences.

We collect data because we must (to run vio safely), not because we want to sell it. Your game history and payment records are yours alone.

vio data protection policy

How We Use Your Data on vio

We use your information for specific purposes:

Account management: We verify your identity, maintain your account, and process your logins.
Deposits and withdrawals: We process your payment requests and ensure funds are routed to the correct account in your name.
Fraud prevention: We analyse your activity to detect suspicious patterns. If your account shows signs of fraud, we may freeze it pending review.
Legal compliance: We comply with anti-money-laundering (AML) laws by monitoring large transactions and verifying customer identities.
Platform improvement: We analyse aggregate usage data (not linked to individuals) to improve vio's performance, fix bugs, and add features.
Customer support: When you contact us, we use your account history to help resolve your issue.
Communication: We send you account notifications (login alerts, withdrawal confirmations, bonus offers if you opt in).

We don't sell your personal data. We share it only when necessary:

Payment providers: We share deposit and withdrawal details with mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners (local payment, Mandini, online payment, e-wallet) to process your transactions.
Identity verification services: We use third-party services to verify your ID photo and check for fraud. These services are contractually bound to protect your data.
Legal compliance: We may share data with financial regulators or law enforcement if legally required. We'll notify you unless legally prohibited.
Service providers: We use third-party email services, hosting providers, and analytics tools. They all sign data-protection agreements.

We don't share your game history or betting records with anyone outside vio, except where required by law. Your sportsbook bets on Liga 1 or Piala Indonesia, your live-casino sessions, your slot-game activity—all remain private.

How We Protect Your Data on vio

We use industry-standard encryption to protect your information. When you log into vio, your connection is encrypted with SSL/TLS. Your password is hashed (converted into a one-way code that can't be reversed). Your payment details are encrypted server-side. We use firewalls, intrusion-detection systems, and regular security audits to protect our servers.

Our data may be stored on servers located outside your jurisdiction. These servers are protected by the same security standards as our primary infrastructure. If a server is compromised, we have backup systems and disaster-recovery procedures to restore your data.

We limit access to your data. Only vio staff who need your information for their work (account support, fraud detection, payment processing) can see it. Everyone on our team signs a confidentiality agreement.

Encryption: Data is converted into a code that requires a key to unlock. Without the key, encrypted data is useless to attackers.
Hashing: Your password is converted into a unique one-way code. We never store your actual password.
KYC verification: We verify your identity using your government ID and a selfie. This prevents account takeover and fraud.
Access control: Only authorised vio staff can view your data, and only when necessary for their job.

Your Rights Regarding Your Data on vio

You have rights over your personal data. You can:

Access your data: Request a copy of all the information we hold about you. We'll provide it within 30 days.
Correct your data: If your address or phone number is wrong, you can update it in your vio account settings or ask our support team to fix it.
Delete your data: Request that we delete your account and associated data. We'll comply within 30 days, subject to legal requirements (we may need to retain some data for tax or fraud-investigation purposes).
Opt out of marketing: If you receive promotional emails from vio and don't want them, click "unsubscribe" or ask our support team to remove you from our list.
Restrict processing: Ask us to limit how we use your data in specific ways (e.g., "don't use my data for analytics").

To exercise any of these rights, contact our support team with your request. Include your account email so we can identify you. We'll respond within 30 days. If your request is complex, we may ask for additional information.

Cookies and Tracking on vio

We use cookies—small text files stored on your device—to remember your session and preferences. When you log into vio, we set a session cookie so you stay logged in as you move between pages. This cookie expires when you close your browser or log out.

We also use analytics cookies to track how you use vio: which games you visit, how long you stay, which payment methods you prefer. This helps us understand player behavior and improve our platform. These cookies are anonymous; they don't identify you personally.

You can control cookies in your browser settings. Most browsers allow you to refuse cookies or clear them after each session. If you disable cookies, vio may not work properly—you might have to log in repeatedly or lose your session.

How Long We Keep Your Data

We retain your data as long as your vio account is active. After you close your account, we keep it for a period set by local law and financial regulations. In most cases, this is 5–7 years. We retain transaction records for tax and compliance purposes.

We delete game history and session logs after 12 months of inactivity (no login, no activity on your account). If you reactivate your account, we may restore some historical data from backups.

If you request data deletion before your account closure, we'll delete personal data (name, address, phone) but retain transaction records as required by law.

International Data Transfers

Your data may be transferred to servers in countries outside Indonesia for backup, disaster recovery, or compliance purposes. We ensure these transfers are protected by encryption and security agreements. Our third-party processors (payment providers, analytics services) may also process your data internationally. They all sign contracts binding them to protect your data to the same standard we do.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Material changes will be notified to you via email or in-app notice at least 30 days before they take effect. Your continued use of vio after the notice period means you accept the updated policy. If you don't accept, you can close your account.

vio data protection team

Privacy & security

We at vio protect your privacy because it's the right thing to do and because you trust us with your information. If you have concerns or questions, contact our support team. Your privacy matters.

Questions About Your Privacy on vio

If you have questions about this privacy policy, how we handle your data, or want to exercise your rights, contact our support team. We respond via email and in-app messaging during standard business hours.

For data-protection complaints or if you believe we've mishandled your information, you can also contact the data-protection authority in your jurisdiction. We cooperate fully with regulatory investigations.